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Return Policy

Every product is satisfaction guaranteed and may be returned within 30 days of delivery date. Returns are subject to a 15% restocking fee. Refunds will be made in the form of the original payment. Any credit for gift returns will be issued to the original purchaser. All returns must be in original/sell-able condition and include the original packaging with all tags attached. Only items purchased from can be accepted for return. Black Pyramid purchases cannot be returned to physical stores.

To make an exchange, please return items and place a new order. If you have any questions, please click here to contact us. To process a return, please pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, and ensure that the invoice # and billing name appear on the return form. Before sending your return shipment, please remove all extra labels from the outside of the package. All return shipping charges must be prepaid. It is recommended to ship via UPS or Insured Parcel Post for your return. Keep the Return Tracking Number for your return package to monitor delivery status. To receive credit, items must be returned within 30 days of delivery.

Send the return package to the following:
Black Pyramid
Attention: Returns Department
463 7th Ave, Suite 806
New York, NY 10018