Please allow up to 10 business days for delivery if you choose standard shipping at checkout. Please also allow 2-3 business days processing before you receive your valid tracking information.
RETURNS & EXCHANGE POLICY:
We want you to be completely satisfied with your BlackPyramidClothing.com order!
Items purchased from BlackPyramidClothing.com are eligible for a refund if returned within 30 days of purchase. We only accept returns purchased from blackpyramidclothing.com and cannot process merchandise from a physical store or one our stockists. All returned items must be in their original condition: unworn, unwashed, undamaged, and with all original tags attached. A small number of heavily discounted items may be marked as FINAL SALE, in which case they are also not eligible for refund, exchange, or store credit. Once we receive the product, we will credit your original payment method with the cost of what you paid for the returned product excluding the price of shipping.
If you would like to exchange for a new size, color, or style we ask that you return your original items for a refund and place a new order through blackpyramidclothing.com, we'd be happy to comp your shipping for this exchange if you email firstname.lastname@example.org to request a one-time exchange promo code.
MAKING A RETURN
1. You MUST include the packing slip with your (item(s) or your return/ exchange cannot be processed. If you misplaced your packing slip or it was not originally included, then please include a piece of paper with your order #, details, name, address, what item you're returning and why.
2. Circle the items being returned and mark the appropriate return code.
3. Securely and seal your item(s) and invoice in an appropriate shipping box.
4. Please ship with your preferred shipping service (recommended to ship via UPS or Insured Parcel Post):
Attention: Returns Department
463 7th Ave, Suite 806
New York, NY 10018
Keep the Return Tracking Number for your return package to monitor delivery status. Also, please allow up to 10 business days for us to receive and process refunds once delivered.
To receive credit, items must be returned within 30 days of delivery.
Please also note, you will be responsible for paying for your own shipping costs for returning your item.
If you have any other questions, contact us at email@example.com.
Please note Gift Cards are non-refundable.
Price-matching can only be honored within 48 hours after your purchase.
CANCELING YOUR ORDER:
If you'd like to cancel your order, please email us at firstname.lastname@example.org as quickly as possible. If your order has already been fulfilled and you have received shipping confirmation, please refer to our return policy above.
Please note that if you paid via PayPal and you request to cancel, you may incur PayPal's transaction fee.
If you received the wrong item you can send it back to us and we will replace it with the correct one. All items should be sent back using USPS First Class or Priority Mail, you will receive a refund for the shipping cost.
LOST OR MISSING ITEMS:
Please note that we do ship items separately, and mark them on your packing slip if they will be arriving in multiple packages.
However, if your package is delivered with missing items from your order, then please email email@example.com so we can quickly get your issue resolved.